FAQs

Welcome to Hill Retail's FAQ section. Here, we address common questions to enhance your shopping experience.

1. Ordering and Payment

  • How can I place an order?

    Browse our products, add desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

  • What payment methods do you accept?

    We accept payments through Clearpay, allowing you to "buy now, pay later" in interest-free installments.

2. Shipping and Delivery

  • Where do you ship to?

    We currently ship exclusively within the United Kingdom.

  • What are your shipping costs?

    We offer free shipping on all orders within the UK.

  • How long will my order take to arrive?

    Orders are processed within 1-3 business days and typically arrive within 5-7 business days after dispatch.

3. Returns and Refunds

  • What is your return policy?

    Items must be returned in their original, unused condition, with all packaging, tags, and accessories intact, within 14 calendar days from the date of delivery.

  • How do I initiate a return?

    Contact our Customer Service team with your order number, full name, email address, and reason for return. Once authorized, mail your return to:

    Hill Retail

    32 Fore St

    Taunton

    United Kingdom

    TA1 1HP

  • When will I receive my refund?

    Upon receiving and inspecting your returned item, refunds are processed to your original payment method within 7 business days.

4. Account Management

  • How do I create an account?

    Click on the "Sign Up" or "Register" option on our website and follow the prompts to create an account.

  • I forgot my password. How can I reset it?

    Use the "Forgot Password" link on the login page to reset your password.

5. Product Information

  • Are the product images on your website accurate?

    We strive to display products as accurately as possible. However, colors may vary slightly due to monitor settings.

  • How can I find the right size?

    Refer to our Size Guide to select the appropriate size.

6. Contact Us

  • How can I reach customer service?

    For any questions or concerns, please contact us:

    • Phone: +44 7369 211626

    • Email: info@hillretail.co.uk

    • Address: 32 Fore St, Taunton, United Kingdom, TA1 1HP

    • Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM UK time

7. Privacy and Security

  • How do you protect my personal information?

    We implement strict security measures to protect your data. For details, please review our Privacy Policy.

  • Will my payment information be stored?

    We do not store payment information. All transactions are securely processed through Clearpay.

8. Miscellaneous

  • Do you offer gift cards?

    Currently, we do not offer gift cards.

  • Can I track my order?

    Yes, you can track your order using our Order Tracking page.

If you have further questions, feel free to reach out to our Customer Service team. We're here to help!