Privacy policy

1. Introduction

Hill Retail ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website www.hillretail.co.uk ("Website") or engage with our services. By using our Website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect and process the following types of personal data:

  • Personal Identification Information: Name, email address, postal address, phone number.
  • Payment Information: Billing address and payment details (processed securely via Clearpay).
  • Technical Data: IP address, browser type, operating system, and browsing behavior on our Website.
  • Usage Data: Information about how you use our Website and services.

3. How We Collect Your Data

We collect data through various methods:

  • Direct Interactions: When you provide information by filling in forms on our Website or by corresponding with us via phone, email, or otherwise.
  • Automated Technologies: As you interact with our Website, we may automatically collect technical data using cookies and similar technologies.
  • Third Parties: We may receive personal data about you from third parties, such as analytics providers.

4. How We Use Your Data

We use your personal data for the following purposes:

  • Order Processing: To process and deliver your orders, including managing payments and refunds.
  • Customer Support: To manage your inquiries and provide customer support.
  • Marketing: To send you information about our products, services, and promotions (you can opt-out at any time).
  • Website Improvement: To analyze and improve our Website, products, and services.
  • Security: To protect our Website and prevent fraud.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of a Contract: To fulfill our contractual obligations to you.
  • Consent: Where you have provided consent for specific processing activities.
  • Legitimate Interests: To pursue our legitimate interests, provided your rights do not override these interests.
  • Legal Obligations: To comply with legal and regulatory requirements.

6. Data Sharing and Disclosure

We may share your personal data with:

  • Service Providers: Third-party vendors who provide services on our behalf, such as payment processing (e.g., Clearpay), shipping, and marketing.
  • Legal Authorities: When required by law or to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside the United Kingdom. We ensure appropriate safeguards are in place to protect your data in such cases.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

10. Your Data Protection Rights

You have the following rights regarding your personal data:

  • Access: The right to request copies of your personal data.
  • Rectification: The right to request correction of inaccurate or incomplete data.
  • Erasure: The right to request deletion of your personal data under certain conditions.
  • Restriction: The right to request restriction of processing your personal data.
  • Objection: The right to object to our processing of your personal data.
  • Data Portability: The right to request transfer of your data to another organization or to you.

To exercise any of these rights, please contact us using the contact information provided below.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. However, if you disable or refuse cookies, some parts of our Website may become inaccessible or not function properly.

12. Third-Party Links

Our Website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their content or privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Phone: +44 7369 211626
  • Email: info@hillretail.co.uk
  • Address: 32 Fore St, Taunton, United Kingdom, TA1 1HP
  • Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM UK time

We are committed to safeguarding your privacy and ensuring that your personal data is protected.