Return and Refund Policy

At Hill Retail, we strive to ensure your satisfaction with every purchase. If you need to return an item, please review our policy below:

1. Return Eligibility

  • Condition of Items: Items must be returned in their original, unused condition, with all packaging, tags, and accessories intact.

  • Timeframe: Returns must be initiated within 14 calendar days from the date of delivery.

2. Initiating a Return

To request a return due to a change of mind, please provide the following information:

  • Order Number: This can be found in your order confirmation email or within your account on our website.

  • Full Name: As used during the purchase.

  • Email Address: Associated with the order.

  • Reason for Return: Brief explanation for the return (e.g., changed mind, found a better price).

Please contact our Customer Service team with the above details to request a return authorization.

3. Return Process

  • Return Authorization: After providing the necessary information, our Customer Service team will issue a return authorization.

  • Return Shipping: For returns due to a change of mind, you are responsible for covering the return shipping costs.

  • Return Address: Once authorized, please mail your return to:

    Hill Retail

    32 Fore St

    Taunton

    United Kingdom

    TA1 1HP

4. Refund Process

  • Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.

  • Approval: If approved, a refund will be processed to your original payment method within 7 business days.

5. Exchanges

  • Defective or Incorrect Items: We offer exchanges only for items that are defective or incorrect. In such cases, we will cover the return shipping costs and send out a replacement item promptly.

  • Other Reasons: For returns due to reasons other than defects or errors, we do not offer direct exchanges. You may return the item for a refund and place a new order for the desired item.

6. Non-Returnable Items

Certain items are non-returnable, including:

  • Perishable Goods: e.g., food, flowers.

  • Personalized or Custom-Made Items

  • Intimate or Sanitary Goods

  • Gift Cards

8. Jurisdiction

This return and refund policy applies exclusively to customers based in the United Kingdom, as we currently offer shipping and returns only within the UK.

9. Legal Rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or other applicable legislation.

We are committed to providing a seamless shopping experience and are here to assist you with any concerns or questions regarding our return and refund policy.

Contact Information

For any questions or to initiate a return, please contact us:

  • Phone: +44 7369 211626

  • Email: info@hillretail.co.uk

  • Address: 32 Fore St, Taunton, United Kingdom, TA1 1HP

  • Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM UK time.