Terms of service

Welcome to Hill Retail. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By accessing our website and purchasing our products, you accept and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you are prohibited from using our services.

2. Modifications to Terms

We reserve the right to update or modify these terms at any time without prior notice. Your continued use of our website following any changes constitutes acceptance of those changes.

3. Use of Our Website

  • Eligibility: You must be at least 18 years old or have the consent of a parent or guardian to use our website.

  • Account Security: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

4. Product Information

  • Accuracy: We strive to provide accurate product descriptions and pricing. However, we do not warrant that product descriptions or other content are error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

  • Pricing: Prices are subject to change without notice. We are not liable for pricing errors and reserve the right to cancel orders arising from such errors.

5. Orders and Payment

  • Order Acceptance: We reserve the right to refuse or cancel any order at our discretion. In such cases, we will notify you and refund any payments made.

  • Payment Methods: We accept payments through Clearpay, allowing you to "buy now, pay later" in interest-free installments. Your use of Clearpay is subject to their terms and conditions.

6. Shipping and Delivery

  • Shipping Policy: We currently ship exclusively within the United Kingdom. Orders are processed within 1-3 business days and typically arrive within 5-7 business days after dispatch. For more details, please refer to our Shipping Policy.

  • Shipping Costs: We offer free shipping on all orders within the UK.

7. Returns and Refunds

  • Return Eligibility: Items must be returned in their original, unused condition, with all packaging, tags, and accessories intact, within 14 calendar days from the date of delivery.

  • Return Process: To initiate a return, contact our Customer Service team with your order number, full name, email address, and reason for return. Once authorized, mail your return to:

    Hill Retail

    32 Fore St

    Taunton

    United Kingdom

    TA1 1HP

  • Refunds: Upon receiving and inspecting your returned item, refunds are processed to your original payment method within 7 business days. For more information, please see our Return and Refund Policy.

8. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Hill Retail or our content suppliers and is protected by intellectual property laws. Unauthorized use of our content is prohibited.

9. Limitation of Liability

To the fullest extent permitted by law, Hill Retail shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

10. Governing Law

These terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms or your use of our services shall be resolved in the courts of the United Kingdom.

11. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

12. Payment Options

We offer various payment options to suit your needs. For detailed information, please visit our Payment Options page.

13. Contact Information

For any questions or concerns regarding these Terms of Service, please contact us:

  • Phone: +44 7369 211626

  • Email: info@hillretail.co.uk

  • Address: 32 Fore St, Taunton, United Kingdom, TA1 1HP

  • Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM UK time